Privacy Policy

|Privacy Policy

Mintu Automobiles respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us — whether at our garage, over phone or WhatsApp, or through our digital channels.

1. Information We Collect

We may collect the following types of personal and service-related data:

  • Contact Information: Name, phone number, email address, residential address.

  • Vehicle Details: Car model, registration number, service history, images (before/after servicing).

  • Communication Records: WhatsApp chats, SMS, call logs, or feedback you share with us.

  • Online Data (if applicable): IP address, browser type, device information, visit time, and referral sources (e.g., through Google or Meta ads).

2. How We Use Your Information

Your information is used for:

  • Scheduling or confirming service appointments.

  • Sending service updates, payment details, and reminders.

  • Improving our quality of service and workshop experience.

  • Sharing promotional offers or service tips (if you’ve opted in).

  • Ensuring compliance with applicable legal and tax obligations.

3. Communication Consent (WhatsApp, SMS & Email)

By providing your contact number or email, you consent to receive communication from us via:

  • WhatsApp (e.g., service updates, payment links, feedback requests)

  • SMS or Email (e.g., booking confirmation, offers, reminders)

You may opt-out anytime by replying “STOP” or contacting us directly.

4. Third-Party Tools & Services

We may use trusted third-party tools to manage operations, marketing, and analytics, such as:

  • Google Workspace & Google Analytics

  • Meta Business Tools (Facebook/Instagram Ads)

  • WhatsApp Business API

  • Online CRM and lead tracking tools

These tools may process limited customer data strictly for business purposes.

5. Data Retention

We retain your personal and vehicle-related information only as long as necessary for:

  • Providing ongoing services

  • Legal or tax purposes

  • Internal service history tracking

After this period, data is securely deleted or anonymized.

6. Your Rights

Under applicable Indian data protection laws (including the IT Act and evolving privacy regulations), you have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

To exercise your rights, email us at [email protected] or call +91 869-555-3161.

7. Data Security

We use standard security practices (such as password protection, restricted access, and encryption where applicable) to safeguard your information against loss, misuse, or unauthorized access.

8. Cookies and Tracking (For Website Users)

If you visit our website, we may use cookies or tracking tools like Google Analytics to improve performance and understand visitor behavior. You can manage or block cookies via your browser settings.

9. Legal Compliance

Mintu Automobiles complies with applicable data protection laws under the Information Technology Act, 2000 and adheres to responsible data handling principles.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or at our office upon request.

11. Contact Us

If you have any concerns about your data or this policy, please reach out to:

Mintu Automobiles
Baneshwar More, Bankim Nagar, Siliguri, West Bengal 734004 | Phone: +91 869-555-3161. | Email: [email protected]